Overview
A large insurance company was targeted by a phishing ring that sent SMS and WhatsApp messages to policyholders.
The messages claimed:
"Your claim has been approved — update your details to receive payout"
and linked to a fake claim settlement portal.
The fraudulent site collected sensitive details — policy numbers, Aadhaar, PAN, and bank account information — which were then used to initiate unauthorized withdrawals and identity theft attempts.
ThreatWatch360 in Action
Rapid Detection
Identified phishing domains and the fake portal within hours of campaign launch.
Link Analysis
Traced multiple scam domains to a single hosting network targeting BFSI and insurance sectors.
Takedown Support
Coordinated domain suspension with registrars and blocked phishing URLs at the telecom and ISP level.
Customer Awareness
Enabled the insurer to send immediate SMS/email alerts warning policyholders about the scam.
Results
Scam dismantled in under 48 hours.
Protected thousands of policyholders’ personal and financial information.
Maintained compliance with IRDAI’s fraud prevention guidelines.
Insurance Safety Tip
Never click on links from unsolicited claim settlement messages.
Always verify claim status directly from your insurer’s official website or mobile app.
